Frequently Asked Questions
Everything you need to know about your intimate essentials.
How do I ensure I am ordering the correct size?
We provide a comprehensive size guide on each product page. Since luxury lingerie brands can vary in fit, we recommend measuring your bust and hips according to our instructions or contacting our fit specialists for a personalized consultation.
What is your return policy for intimate apparel?
For hygiene reasons, we only accept returns on items that are unworn, unwashed, and have all original tags and protective adhesive strips attached. Returns must be initiated within 14 days of delivery.
Is your packaging discreet?
Yes. All orders from The Lingerie Shop NY are shipped in plain, unmarked outer packaging to ensure your privacy from the moment it leaves our boutique to the moment it arrives at your door.
How should I care for my delicate items?
To preserve the life of your lace and silk pieces, we highly recommend hand washing in cold water with a gentle lingerie wash. Always air dry flat and avoid the use of a tumble dryer.
Do you offer international shipping?
We currently ship to select international destinations. Shipping costs and delivery timelines are calculated at checkout based on your location and any applicable customs duties.
Can I change or cancel my order after it has been placed?
Our team works quickly to process orders. If you need to make a change, please contact us within 1 hour of placement. Once an order has reached the shipping stage, we are unable to modify it.